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Effective Workforce Management (WFM) in contact centers seems to be fairly straight forward. That’s until you have to deal with all of the exceptions. But when agents use their mobile devices to help themselves with managing exceptions, your

Automated and AI-based coaching technologies are being integrated into workforce management and contact center solutions to help agents improve their performance and provide higher quality customer in

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant

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coach intersourcing workforce management BenchmarkPortals contact center training Workforce Management workshop covers the entire process from the gathering of data to how to forecast, schedule and es

WESTON, Fla., Sept. 28 /PRNewswire-FirstCall/ — Ultimate Software (Nasdaq: ULTI), a leading provider of Web-based payroll and workforce management solutions, announced today that Federal Signal Corporation has selected Ultimate Software’s UltiPro

Ultimate Software, a leading provider of Web-based payroll and workforce management solutions, announced today that the Service & Support...