On July 1 the company started charging for a patient's initial booking rather than a monthly fee. The change means doctors who attract lots of new patients through the site will end up paying more.
Patients wait an average of 24 days to schedule an appointment with a doctor in U.S. cities. This is a 30% jump from 2014 and has been driven by doctor shortages, aging baby boomers, and greater insurance penetration (thanks to the Affordable
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